Privacy Policy

Account Information: When you register, we collect your name, email address, organization, role, and contact details.

Usage Data: We automatically collect information about how you interact with the Platform, including pages visited, features used, timestamps, and device/browser information.

Social Media Monitoring Data: The Platform collects publicly available social media posts, news articles, and online discussions for the purpose of sentiment analysis and public opinion monitoring. This data is sourced from public channels and does not involve accessing private accounts or messages.

We use the information we collect to:

• Perform sentiment analysis and generate public opinion reports
• Provide crisis detection and alert services
• Generate regional and topic-based intelligence dashboards
• Improve the Platform's features, accuracy, and performance
• Communicate with you about your account, updates, and support
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

We may share data in the following circumstances:

• With Government Client Agencies: Sentiment analysis reports and intelligence dashboards are shared with authorized government agencies that are subscribed to the Platform as part of the contracted service.
• Service Providers: We may engage trusted third-party providers (e.g., cloud hosting, analytics) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure hosting on Supabase with row-level security policies
• Role-based access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data privacy and security best practices

As a data subject under the Data Privacy Act of 2012, you have the following rights:

• Right to be Informed: You have the right to know how your personal data is being collected, used, and processed.
• Right to Access: You may request a copy of your personal data held by us.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data under certain circumstances.
• Right to File a Complaint: You may file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Retention periods vary by plan tier (7 days to 1 year for monitoring data). Account information is retained for the duration of your subscription and a reasonable period thereafter.

The Platform may use cookies and similar technologies for authentication, preferences, and analytics. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Platform.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Platform. Continued use of the Platform after changes constitutes acceptance of the updated policy.

For privacy-related concerns, requests, or complaints, please contact our Data Protection Officer:

You may also contact the National Privacy Commission at www.privacy.gov.ph